Refund policy

Last updated October 27, 2025

At InterconnectED L.L.C., we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website(s), https://interconnecteducation.com and/or https://mybalancedyear.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please contact our customer support team at info@interconnecteducation.com.

Return and Refunds

  • InterconnectED L.L.C. does not offer returns or refunds except in cases where the product received is wrong or damaged.
  • If you have received an incorrect or damaged item, you must notify us within 3 days of delivery by emailing info@interconnecteducation.com. Please include clear photos and an unedited video showing the visible damage or the incorrect item. The video must be continuous and free of edits to validate your claim.
  • You do not need to ship the product back to us. Upon verification, we will either issue a full refund or send a replacement product, based on your preference.
  • Please note: refund and replacement decisions are made at our sole discretion after reviewing the submitted evidence.

Which items cannot be refunded/replaced?

The following are circumstances under which we cannot accept returns or issue refunds:

  • Late Request: Requests initiated more than 3 days after delivery cannot be accommodated.
  • Incorrect Shipping Address: If the wrong shipping address is entered at checkout, we cannot offer a refund or replacement.
  • Free or Complimentary Products: Replacement requests for free or complimentary items are not accepted.

Processing Time

Once your claim is reviewed and approved, we will process your refund or replacement within 7–14 business days. Refunds will be issued to your original payment method, or replacements will be shipped at no additional cost.

Repeated Refund Requests

InterconnectED L.L.C. reserves the right to review and limit refund or replacement requests if a customer exhibits a pattern of repeated claims. In such cases, we may:

  • Charge a reasonable fee to cover delivery or handling costs associated with repeated refund or replacement requests; and/or
  • Declare certain products or future orders ineligible for refunds or replacements at our discretion.

All refund and replacement claims are subject to verification. Approval will be granted only if the claim meets the eligibility conditions outlined in our policy.

Cancellations

Immediate Order Processing and Cancellation Limitations

At InterconnectED L.L.C., we aim to process and ship orders as quickly as possible. Once an order has been shipped, it cannot be cancelled under any circumstances. Please review your order carefully before completing your purchase.

If you need assistance before your order is shipped, contact our customer support team promptly.

Cancellation from Our End

We may need to cancel orders under certain circumstances, including:

  • Unavailability of Product/Service: If a product becomes unavailable after you place an order, we’ll notify you promptly and issue a full refund or suggest alternatives.
  • Non-compliance with Terms of Service: Orders that violate our Terms of Service or applicable laws may be cancelled.
  • Suspicion of Fraudulent Activity: If we suspect fraudulent activity or unauthorized payment use, we will cancel the order to protect you and our platform.

Should we need to cancel your order, we’ll contact you using the information provided at checkout. Refunds will be processed to your original payment method.

Changes to This Policy

InterconnectED L.L.C. reserves the right to modify this refund policy at any time. Updates will be reflected by revising the “Last updated” date at the top of this page.

Questions

If you have any questions concerning our return and refund policy, please contact us at info@interconnecteducation.com.